Contacting us about Advance UK? Pick
Advance UK above and say in your message what it is about — your membership, a payment, or cancelling. Your message goes to the Advance UK team either way.
So they can find your record — put all of this in your messageUse the email address you signed up with in the Email box above. It is usually how we find you, and a different one sends us looking for somebody who does not exist. Your membership number makes it certain.Joined with someone else? We need both email addresses and both membership numbers. With only one, we can only act for one of you.Whose name is the membership in? Give the full name(s) exactly as they appear on it. Households often pay for two memberships from one bank account, so the name on the payment is frequently not the name on the record — and matching on the wrong one finds half a household.Can’t find your membership number? Put your postal address in the message instead and we will match you that way.To cancel or opt out straight away, use ascent.advanceuk.org.uk/optout.